Orlin & Cohen Orthopedic Group

• S

  sujinun suwichathikan

  5 months ago

  I am extremely disappointed with the clinic’s unprofessional conduct. Yesterday, I had a scheduled appointment with the doctor to set a surgery date (January 26, 2026, one day after the snowstorm). I received automated confirmation messages 2–3 times before the appointment, including on the day of the appointment, instructing me to arrive early in accordance with the clinic’s policy. However, when I arrived at the scheduled time, I found that the clinic was closed, with no prior notification whatsoever—no phone call, voicemail, or email. This caused me significant inconvenience and wasted my time, as I traveled a long distance and took time off work specifically to attend this appointment. As a result, I had to call and reschedule. This is not the first time this has happened. Last month (December 23, 2025), my appointment had to be canceled due to a medical emergency on the doctor’s part. However, the clinic did not notify patients in advance in any way, and I only found out after arriving at the clinic. Consequently, my appointment had to be postponed by another month. I would sincerely appreciate it if the clinic could improve its communication and operate in a more professional manner.

  Google review
• L

  Lynette Fields-Taylor

  4 months ago

  My experience was great. Very nice facility. Staff was friendly. Short wait time. X-rays were done quickly, and Dr. Huang was kind and explained my condition in detail. I highly recommend.

  Google review
• 송

  송주현

  5 months ago

  3 years ago, I visited this office, had an x-ray taken, and paid $30 copayment. About 2 years later, they suddenly sent me over $200 bill because insurance company didn't approve their claim. I have difference card so I tried to pay with this card. however, my claims was rejected due to too late. it was after the filling period. I informed the clinic of this, but they unilaterally demanded payment and say they will sent the debt to a collection agency. the processing speed of their work is very slow and inaccurate, and patients have to bear the responsibility for it. The only thing they do quickly is charge money.

  Google review
• J

  John Prismick

  2 months ago

  DR. Keefer is an excellent doctor. He always answers all my questions and explains all important options or different methods that could be used. His bedside manner is always calming when the patient is stressed out and is thorough and doesn't rush you.I would HIGHLY recommend Dr. KEEFER to anyone needing a first class Orthopedic Surgeon.

  Google review
• M

  Mike Concolino

  4 months ago

  I went in due to a motorcycle accident to get BOTH my legs looked at and the doctor said “which one hurts more we’ll only do 1 leg today” when I asked why ? He said “he didn’t want to overload me with info” mind you I have been in the medical field almost 6 years. He was very knowledgeable and seemed to give the appropriate treatment, but the fact that this is getting dragged out to this extent shows that this company only cares about the money and they make that fact well known to the patients

  Google review

Reviews are aggregated from public sources and reflect individual patient experiences.