NYU Langone Eye Center

• C

  Christopher Crawford

  4 months ago

  As I celebrate another birthday, I’ve noticed my eyesight beginning to change - and I couldn’t have asked for a better guide through the process than Dr. Brieann K. Adair. My visit felt like one of those perfectly scripted, idyllic TV doctor experiences. She is incredibly thoughtful, takes the time to explain everything clearly and thoroughly, and it’s evident that her expertise and credentials are well-earned - a true testament to the excellence she brings to her work. I would recommend her to anyone seeking the very best care and experience while navigating the evolution of their eyesight.

  Google review
• A

  Alex P

  5 months ago

  Similar to many other people’s experiences they don’t have their act together when it comes to pricing, insurance coverage, and transparency with patients. The app makes it very unclear what services are in and out of network (because while the provider may be in-network, certain services are not) and doesn’t make it easy to add supplemental vision insurance before your appointment. So when I arrive for my appointment ready to give them my vision insurance card to add to the system, they knee immediately that it isn’t accepted. To add to this, when I recommended they make this process better in the future to avoid this kind of issue the receptionist decided to argue with me rather than simply apologize for the mix up and move on. It’s not that big of an issue if its caught early and handled professionally, but it’s a huge inconvenience to take the morning off from work and find out it’s a waste of time 10 minutes before the appointment from a rude, unapologetic, and unhelpful person.

  Google review
• R

  Rosagna Hernandez

  6 months ago

  The pricing structure felt designed to escalate charges mid-visit, without clear consent or transparency. Scam. I had an extremely frustrating and disappointing experience, primarily due to a lack of transparency around billing and an unresolved prescription. I was initially told the visit would cost $250, but once there, additional charges were added without clear upfront explanation: •   $175 for the exam •   $75 for refraction During refraction, my vision appeared unfocused, which is normal when adjusting a prescription. Based on that, additional imaging was added that I did not request. I specifically asked whether it would add cost and was told no, yet I later received a bill totaling $565. I also left with a contact lens prescription that does not work. The fitting felt rushed, my eyes were dilated, and I was told not to purchase the prescription and to return for a follow-up that was represented as no additional charge. A week before that visit, I received a pre-bill for $204. The experience felt predatory and misleading, with costs escalating through services that were not clearly disclosed or requested. Patients should be informed of pricing before procedures are performed. I strongly recommend getting itemized pricing in writing before agreeing to anything.

  Google review
• L

  Lindy Louise

  7 months ago

  I've been going to Dr. Gabrielle Fridman for three years and she's the absolute best doctor. She literally saved my vision! She even accommodates emergency appointments when I need to be seen asap. Her staff is quick to follow up with my messages and they once promptly helped me obtain a prescription when I was out of town. The wait time is minimal. The entire staff is lovely.

  Google review
• T

  ThisNYCLife

  7 months ago

  Amazingly, NYU billing is asking me to do the entire thing all over again: call my insurance company, update the COB, call NYU back. Despite I have done everything already stated below. They just repeated the request in my daughter’s account. I started to feel this is a cruel joke. *** The rating is solely for NYU’s billing team. The doctor was great. I recently received a $424 bill from NYU stating that my daughter’s insurance “rejected payment due to multiple insurances.” Small problem: my daughter only has one insurance. She’s 11. She can barely manage her homework, let alone coordinate multiple health plans. So I called the insurance company. They confirmed everything was fine and even called NYU with me. After 30 minutes on hold), no one picked up. Thankfully, my insurance eventually paid the full $424. Somehow, instead of reducing my balance to $0, NYU magically increased it to $848. I asked them to fix it, especially since they’ve previously sent bills that were still “in process” to collections. NYU said it was fixed and I could ignore the new bill. Naturally, I logged in and the $424 bill was still there, like nothing happened. I messaged again. They replied they “cannot communicate with me because I am not the patient.” Again… the patient is 11. Unless NYU expects a fifth-grader to manage her own medical billing disputes, I’m not sure how else I’m supposed to handle this.

  Google review

Reviews are aggregated from public sources and reflect individual patient experiences.