New York GI Center LLC WORK

• I

  Imalya Briggs

  2 years ago

  Front office support staff need to be fired as they lack basic manners, compassion and professionalism necessary in health care. The week before my procedure, I got a call from staff confirming my appt. No hello may I speak to Mrs. or anything. Didn’t confirm my name just said, you have an appt on x date and time. On day of procedure, no greeting from miserable woman at desk only mumbled with an attitude do you have an appt, take a mask, and stand on the blue circle until you’re called. Registration staff was not much better. I was already nervous, the lack of professionalism did not help. Thankfully, the lovely nurses in the back prepping me for the procedure were amazing and helped to ease my anxiety by discussing travel and the beautiful weather in Florida. Dr. Frager, Dr. Francois and the tech assisting in the procedure were professional and had great bedside manner. My double procedure was successful and without incident. My suggestion is to get rid of the Front office staff. As you can see in other reviews they lack compassion, professionalism, and are rude. I can only imagine how they treat seniors.

  Google review
• E

  Elaine Chung

  5 years ago

  The receptionist was very rude when she found out that I was calling a UBER to get me home instead of having an escort to drive me home. I kindly asked her provide the exact address of this place so I can let my escort knows where to pick me up. She kept on repeating 1200 North Side, 1200 North Side. I was thing to myself, 1200 North Side is not an exactly address. She refuse to provide me with a card or write down the exact address so I can let my escort know this information. She mentioned that I was aggressive. Actually she was the aggressive one since she called the nurse, the assistant nurse, the GI surgeon out to loudly announce this case. The minute before she left her shift on 8/20/2021 at 2:30pm, she loudly announced to the person who needs to take over the shift to be aware of me. I actually started crying in the waiting room due to her behaviors. I sincerely think the situation could have been handed in a gentler manner without causing fear and anxiety

  Google review
• G

  Greg Lawson

  5 years ago

  Honestly, don’t come here. It’s actually impressive how terrible this medical office is. First of all, the lady at the front desk who does patient check-ins must have a masters degree in being crass, rude, and demonstrating a complete lack of professionalism. Politely asking her a basic question about resulted in her shouting over me mid-sentence. Second of all, the facilities are second-rate at best. The waiting room is overcrowded with patients, and there is nowhere for family members accompanying them to wait - which basically means waiting outside the building for several hours. Oh, and they won’t tell you when your loved one is ready for pickup - so if your family member requires assistance, you’ll need to continuously call them for updates, and wait on hold every single time. There are so many places to go for medical care, I learned the hard way that this place is absolutely one to be avoided.

  Google review
• A

  Ashley Hernandez

  2 years ago

  my experience was good until post op like nurses wanted to get rid of me!! i felt like there was no consideration nor actual care . i opened my eyes at 12:40 and was back in the main lobby at like 12:50 groggy and stumbling

  Google review
• J

  Jasmin Valentin

  1 year ago

  We were told pre op would be an hour and a half not over 2 hours. No communication while waiting. Would not recommend here and for future GI related issues we would go elsewhere where it won’t take 4-5 hours

  Google review

Reviews are aggregated from public sources and reflect individual patient experiences.